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Nowadays, almost all the businesses are using the customer service chatbot for the betterment of the business. If you are thinking that how it will help your business, then I will tell you that it will help your business a lot.
Chatbots are used to interact with the customers and to provide information to them. The main aim of the chatbot is to provide information to the customers without interrupting them.
But, you should know that not all chatbots are suitable for your business, it is very important to choose the right chatbot for your business.
The chatbot will provide you all the information about your products and services. Also, it will provide you with the information about the customer’s feedback, the complaints, the reviews, the ratings and the other information.
It is the most effective way to engage your customer and to provide him/her with the information.
If you have a small business, then you should use the customer service chatbot. In this way, you will be able to reach out to the customer quickly and to provide them with the information that they need.
Customers will feel the difference between the chatbot and the human being and they will prefer the chatbot. It is because the chatbot is not intrusive and it will not disturb the customers.
There are different types of chatbots that are used by the businesses. Some of them are:
1. Customer service chatbot
2. Help desk chatbot
3. Knowledge base chatbot
4. FAQ chatbot
5. Support chatbot
6. Live chatbot
7. Social media chatbot
8. Email chatbot
9. Text message chatbot
10. Mobile chatbot
11. Online chatbot
12. Video call chatbot
13. Interactive chatbot
14. Voice chatbot
15. Chatbot for social media
16. Chatbot for e-commerce
17. Chatbot for web
18. Chatbot for mobile
19. Chatbot for enterprise